The company founded in order to secure smart mobility services, vehicles and drivers from cyber-attacks and misuse is looking for Senior Technical Support Specialist.


RESPONSIBILITIES


– To build support processes from scratch.
– Serve as an internal and external point of contact for customer escalations and ensure customer issues are resolved according to priority and as quickly as possible.
– Collaborate across the company (between sales’ engineers, R&D, QA, operations, data analysts and all the technical stakeholders) to investigate and solve customer technical issues.


REQUIREMENTS


– 5-7 years as a tier 3 technical support engineer/ professional services.
– Experienced with supporting high scale software as a service (SaaS), cloud infrastructure.
– Excellent project management skills and ability to manage multiple projects simultaneously.

The global leader in privileged access security, a critical layer of IT security to protect data, infrastructure and assets across the enterprise, in the cloud and throughout the DevOps pipeline invite you to be a part of Analyzing, designing and developing new features for the web interfaces and backend infrastructure for a fast growing SaaS enterprise product.


Loojing for Enterprise Support Engineer.


RESPONSIBILITIES:


– Provide expert technical support for the company’s worldwide enterprise customers and partners.
– Maintaining the highest level of expertise throughout all company products, including integration of CyberArk products with 3rd party enterprise systems.
– Perform advanced analysis, troubleshooting, problem isolation of customers and partners issues and requests.
– Sustaining a high level of customer relations whilst managing multiple cases simultaneously.
REQUIREMENTS:


– At least 2 years’ experience in Technical Support or a position of similar nature in a software company
– Strong knowledge of Windows OS
– Proven technical skills
– Capable of understanding the technical aspects of a complex system