Israeli technology company known for its best-in-class technology to help government intelligence and law-enforcement agencies lawfully address the most dangerous issues in today’s world.


Seeking for SOC Analyst.


RESPONSIBILITIES


– Provide incident response to security events include end-to-end investigation, immediate response and mitigation actions, root cause analysis, and remediation process
– Cyber security vulnerabilities and threats analysis to pinpoint true vs. false positives and determine corrective actions
– Help develop, implement, and maintain SOC policies, processes and procedures
– Write Incident Response(IR) Playbook


REQUIREMENTS


– Work in shifts 24/7
– General knowledge of network, operating systems, and security technologies
– Understanding of network technologies such as TCP/IP, IDS/IPS, firewalls, LAN/WAN, routing and switching
– Basic knowledge in cyber security: terminology, PT, hacker methodologies and tactics, system vulnerabilities and key indicators of attacks

A successful cyber startup looking for the first in line to analyze and troubleshoot incoming technical issues from our customers via email and Zoom sessions:
– Own and monitor issues from the start to resolution.
– Work closely with the R&D teams, Field & Sales Engineers, Customer Success and other teams to ensure smooth onboarding, deployment, and on-going relationship with customers all around the world


Requirements:
– 2+ years of experience in global Customer Support
– Excellent knowledge in Networking, A must
– Proven knowledge working with Linux and Windows environments
– Experience working with Active Directory
– Availability to work 5 shifts a week Monday to Friday: a mix of morning and afternoon shifts, and 1-2 weekend shifts per month (Friday morning/Saturday Night)

Built for the agile enterprise, we offer greater security and visibility in the cloud, data-center, and endpoint. Our customers are some of the world’s largest and most advanced enterprises.



As a Customer Success Engineer you will:
– Onboard new customers, conduct product training, drive adoption, and ensure ongoing satisfaction and retention
– Help our customers to flawlessly operate the Guardicore platform while ensuring they receive maximum value from our solution throughout their life cycle
– Interact with Sales, Support, R&D, and Product teams to provide an excellent user experience


Requirements:
– A minimum of 2 years experience in customer-facing roles, supporting enterprise software
– Hands-on experience in troubleshooting and deploying software for large enterprise on-premise or in the cloud – Mandatory
– In-depth knowledge in two out of the three technologies: Operating Systems (Linux, Windows), Networking, virtualization or cloud computing – Mandatory
– Hands-on experience with the following is an advantage: Scripting (Bash, Perl, Python) Cloud Services Admin (AWS, Azure, Google Cloud) Config management (Chef, Puppet, Ansible, CloudFormation)

The company founded in order to secure smart mobility services, vehicles and drivers from cyber-attacks and misuse is looking for Senior Technical Support Specialist.


RESPONSIBILITIES


– To build support processes from scratch.
– Serve as an internal and external point of contact for customer escalations and ensure customer issues are resolved according to priority and as quickly as possible.
– Collaborate across the company (between sales’ engineers, R&D, QA, operations, data analysts and all the technical stakeholders) to investigate and solve customer technical issues.


REQUIREMENTS


– 5-7 years as a tier 3 technical support engineer/ professional services.
– Experienced with supporting high scale software as a service (SaaS), cloud infrastructure.
– Excellent project management skills and ability to manage multiple projects simultaneously.

The global leader in privileged access security, a critical layer of IT security to protect data, infrastructure and assets across the enterprise, in the cloud and throughout the DevOps pipeline invite you to be a part of Analyzing, designing and developing new features for the web interfaces and backend infrastructure for a fast growing SaaS enterprise product.


Loojing for Enterprise Support Engineer.


RESPONSIBILITIES:


– Provide expert technical support for the company’s worldwide enterprise customers and partners.
– Maintaining the highest level of expertise throughout all company products, including integration of CyberArk products with 3rd party enterprise systems.
– Perform advanced analysis, troubleshooting, problem isolation of customers and partners issues and requests.
– Sustaining a high level of customer relations whilst managing multiple cases simultaneously.
REQUIREMENTS:


– At least 2 years’ experience in Technical Support or a position of similar nature in a software company
– Strong knowledge of Windows OS
– Proven technical skills
– Capable of understanding the technical aspects of a complex system