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The company founded in order to secure smart mobility services, vehicles and drivers from cyber-attacks and misuse is looking for ...

The company founded in order to secure smart mobility services, vehicles and drivers from cyber-attacks and misuse is looking for Senior Technical Support Specialist.


RESPONSIBILITIES


– To build support processes from scratch.
– Serve as an internal and external point of contact for customer escalations and ensure customer issues are resolved according to priority and as quickly as possible.
– Collaborate across the company (between sales’ engineers, R&D, QA, operations, data analysts and all the technical stakeholders) to investigate and solve customer technical issues.


REQUIREMENTS


– 5-7 years as a tier 3 technical support engineer/ professional services.
– Experienced with supporting high scale software as a service (SaaS), cloud infrastructure.
– Excellent project management skills and ability to manage multiple projects simultaneously.

שליחת קו"ח שמור משרה

Solution Delivery Engineer/Support tier3

Private computer software company based in Mountain View, California, that provides a database management system marketed as "NoSQ...
Private computer software company based in Mountain View, California, that provides a database management system marketed as "NoSQ...

Private computer software company based in Mountain View, California, that provides a database management system marketed as “NoSQL” as open source software or as a service using cloud computing is looking for Solution Delivery Engineer (Tier 3)


RESPONSIBILITIES


– Work with global customers to troubleshoot and resolve complex software issues, replicating customer environments and network problems as needed.
– Document issues and collaborate with Engineering (if needed) to provide solutions.
– Provide technical expertise and guidance during testing and deployment of software.
– Manage critical customer issues and facilitate communication between customers, Sales and Engineering.
REQUIREMENTS


– B.Sc. in Computer Science or Information Systems
– 3+ years of experience in technical support role within software environment
– Strong background in Linux/Unix and TCP/IP
– A strong technical background with excellent problem solving and multitasking skills

שליחת קו"ח שמור משרה

Enterprise Support Engineer

The global leader in privileged access security, a critical layer of IT security to protect data, infrastructure and assets across...
The global leader in privileged access security, a critical layer of IT security to protect data, infrastructure and assets across...

The global leader in privileged access security, a critical layer of IT security to protect data, infrastructure and assets across the enterprise, in the cloud and throughout the DevOps pipeline invite you to be a part of Analyzing, designing and developing new features for the web interfaces and backend infrastructure for a fast growing SaaS enterprise product.


Loojing for Enterprise Support Engineer.


RESPONSIBILITIES:


– Provide expert technical support for the company’s worldwide enterprise customers and partners.
– Maintaining the highest level of expertise throughout all company products, including integration of CyberArk products with 3rd party enterprise systems.
– Perform advanced analysis, troubleshooting, problem isolation of customers and partners issues and requests.
– Sustaining a high level of customer relations whilst managing multiple cases simultaneously.
REQUIREMENTS:


– At least 2 years’ experience in Technical Support or a position of similar nature in a software company
– Strong knowledge of Windows OS
– Proven technical skills
– Capable of understanding the technical aspects of a complex system

שליחת קו"ח שמור משרה
Privately held enterprise software company headquartered in New York and Israel with cloud native solution, offers secure and effi...

Privately held enterprise software company headquartered in New York and Israel with cloud native solution, offers secure and efficient protocols, RESTful APIs and a multi-tenant data security and service management model to enable the security and operational efficiencies demanded by today’s IT-as-a-Service organizations. Today is looking for Support Team Leader.


RESPONSIBILITIES


– Manage, rally support, influence, drive to solutions, and interface with all levels both internally and externally.
– Organize to have deeper technical engagement, manage escalations and coordination of CTERA response to customers, and drive internal teams to deliver solutions that meet/exceed customer expectations.
– Manage a team of Technical Experts and Technical Account Managers locally and remotely.
– Be hands-on the system, proactive and engaging. Lead by example.
REQUIREMENTS


– 4+ years of technical support experience with Fortune 500 Enterprises
– 2+ years experience with SQL and database administration
– 2+ team management experience
– Willingness to travel abroad (10%)

שליחת קו"ח שמור משרה

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