Do you enjoy solving complex technical problems?
We’re a cyber startup looking for a Technical Support Engineer who understands the value of being customer-oriented, and someone who can actively deliver exceptional support services to our customer base.


What you’ll do:
– Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
– Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.
– Provide product feedback and insights to the business and R&D teams.



What you have
– 5+ years of experience as a Technical Support Expert.
– Hands-on technical experience and managing customers escalation.
– Experience working in Linux environment.
– Experience with networking LAN/WAN environments and protocols
– Perfect English speaking/writing skills.

Do you enjoy solving complex technical problems?
We’re a cyber startup looking for a Technical Support Engineer who understands the value of being customer-oriented, and someone who can actively deliver exceptional support services to our customer base.


What you’ll do:
– Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
– Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.
– Provide product feedback and insights to the business and R&D teams.



What you have
– 5+ years of experience as a Technical Support Expert.
– Hands-on technical experience and managing customers escalation.
– Experience working in Linux environment.
– Experience with networking LAN/WAN environments and protocols
– Perfect English speaking/writing skills.

We are looking for an excellent technical cyber pre-sale and alliances individual contributor to play a critical part in GTM activities for growth areas, focused on innovative technology-powered consulting services.



Major Responsibilities:


– Internally work closely with peers in our network around the world – pitching, enabling and supporting them in selling the solutions and services to their clients
– Interact with clients in Israel and abroad, focused on technical selling of the services and solutions, articulating clearly the problem statement, our approach, the service itself, and value to client
– Support solution/sales leads, or lead yourself sales activities, as required
– Establish and nurture cooperation with system integrators and alliance partners


Requirements:
-3-5 year experience in cyber security technical presale
– Experience in system integrators, product portfolio companies, consulting firms with tech focus. or alternatively product management roles that included substantial outbound, sales and marketing support.
– Experience in cloud security and in cyber security solutions – major advantage

In this UNICORN SaaS cyber startup, as a Technical Customer Success Manager, you will handle the industry’s most innovative tech companies, building processes and managing the implementation of the most advanced technologies the company has to offer.


Responsibilities


– You will take full ownership of the post-sale processes, accompanying customers step-by-step through implementation and onboarding.
– You will be the trusted partner for the customer on the use-case and product functionality.
– Collaborate closely with team members to support renewals and expansion opportunities.
– You will work together with your team to receive the newly developed advanced features from Product, analyze use cases and map the onboarding processes for new customers, and build the team’s technical knowledge base.



Requirements:


– At least 2 years of experience as a customer success manager (Or similar role) – a MUST.
– Technical background – a MUST.
– Former experience with onboardings that involve API integrations – An advantage.

In this UNICORN SaaS cyber startup, as a solution engineer, you will be the company’s customers center, and sales reps technical focal point throughout the sales process.


You will support end-to-end pre-sale processes including preparing and presenting demos, managing proofs-of-concept, and handling day to day technical issues, clarifications, and communicating with prospective customers.


You will be Architecting solutions to address customer’s business requirements



Requirements:
– At least 2 years of experience as a Solution Engineer / Pre-Sale Engineer (Or similar role).
– Technical background- must (preferable in the cybersecurity and/or financial field)

In this UNICORN SaaS cyber startup, you must be a technologist through and through, with the ability to manage end-to-end product solutions originating from customer use-cases: research, analyze, plan, approve, deliver, and more.
You will be in charge of defining our enterprise customers’ unique setup, planning and designing their solutions, API integrations, custom scripting, planning their security definitions, writing user guides, presentations, and more.


Requirements:
– Experience (and loving) working with customers – a must
– Software development experience – highly desired
– Deep understanding of IT security and cloud – highly desired