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Technical Support Engineer

  • Technical Support Engineer
  • מיקום:
  • A successful cyber startup looking for the first in line to analyze and troubleshoot incoming technical issues from our customers via email and Zoom sessions:
    – Own and monitor issues from the start to resolution.
    – Work closely with the R&D teams, Field & Sales Engineers, Customer Success and other teams to ensure smooth onboarding, deployment, and on-going relationship with customers all around the world


    Requirements:
    – 2+ years of experience in global Customer Support
    – Excellent knowledge in Networking, A must
    – Proven knowledge working with Linux and Windows environments
    – Experience working with Active Directory
    – Availability to work 5 shifts a week Monday to Friday: a mix of morning and afternoon shifts, and 1-2 weekend shifts per month (Friday morning/Saturday Night)

  • סוג משרה:
    מלאה 5 ימים בשבוע
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