Privately held enterprise software company headquartered in New York and Israel with cloud native solution, offers secure and efficient protocols, RESTful APIs and a multi-tenant data security and service management model to enable the security and operational efficiencies demanded by today’s IT-as-a-Service organizations. Today is looking for Support Team Leader.
– Manage, rally support, influence, drive to solutions, and interface with all levels both internally and externally.
– Organize to have deeper technical engagement, manage escalations and coordination of CTERA response to customers, and drive internal teams to deliver solutions that meet/exceed customer expectations.
– Manage a team of Technical Experts and Technical Account Managers locally and remotely.
– Be hands-on the system, proactive and engaging. Lead by example.
– 4+ years of technical support experience with Fortune 500 Enterprises
– 2+ years experience with SQL and database administration
– 2+ team management experience
– Willingness to travel abroad (10%)