A successful hitech company is looking for a skilled Help Desk Technician to join our Corporate IT team.
What you’ll do:
– Deliver outstanding technical support to employees, resolving their technical issues promptly and effectively.
– Provide both on-site and remote support, ensuring uninterrupted IT services.
– Manage the complete IT onboarding and offboarding process, including setting up and deactivating accounts across multiple platforms and tools.
– Support server and cloud solutions, ensuring their optimal performance.
– Integrate and support seamless integration between on-premise and cloud systems.
What you bring:
– 3+ years of experience in a similar role.
– Proficient knowledge of networking equipment and standard internet protocols such as TCP/IP, DNS, and DHCP.
– Hands-on experience with computer hardware and software installations, administration, and troubleshooting.
– Strong familiarity with Mac OSX (Mainly), Windows 10, 11 — must.
– Understanding of IT backend environments, including GPO, Active Directory, Office 365, G-Suite, and Okta.