The company founded in order to secure smart mobility services, vehicles and drivers from cyber-attacks and misuse is looking for Senior Technical Support Specialist.
– To build support processes from scratch.
– Serve as an internal and external point of contact for customer escalations and ensure customer issues are resolved according to priority and as quickly as possible.
– Collaborate across the company (between sales’ engineers, R&D, QA, operations, data analysts and all the technical stakeholders) to investigate and solve customer technical issues.
– 5-7 years as a tier 3 technical support engineer/ professional services.
– Experienced with supporting high scale software as a service (SaaS), cloud infrastructure.
– Excellent project management skills and ability to manage multiple projects simultaneously.