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Customer Support Engineer

  • Customer Support Engineer
  • מיקום:
  • As a Technical Support Engineer in this UNICORN you will provide technical support to worldwide customers. You will work closely with the R&D and Product teams and be part of a new and growing team.


    The position will include dealing with all customer cases – from operational tasks to deep investigation of technical issues.


    Writing knowledge base articles, user guides, developing internal tools and analysing and providing feedback from the customers to R&D team in order to improve the product.


    Requirements:
    – At least 3-4 years experience as a Technical Support / Operations Engineer / SRE
    – Good understanding of the technical fundamentals of the Internet. You should have sufficient knowledge of internet protocols such as TCP/IP, SSL,DNS as well as the ability to use diagnostic tools to troubleshoot connectivity issues
    – Ability to write SQL queries using basic functions
    – Understands software life cycle, CI/CD flow, Git and Jira
    – Broad Linux experience

  • סוג משרה:
    מלאה 5 ימים בשבוע
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