A succecsful cyber startup is are looking for a seasoned, hardworking, and overachieving cybersecurity engineer for our Customer Service team, with experience serving as front-line, client-facing service and technical support for an enterprise-class software vendor.
The Customer Service Engineer serves as an expert on the Platform, and a designated technical support contact to customers.
– A Customer Service mentality and passion for delivering customer satisfaction through the successful resolution of questions, comments and issues.
– 3+ years of Customer Service and Technical Support experience or as IT expert/
– Ability to function as Technical Support across Tier 1 (Basic help desk resolution and service desk delivery), Tier 2 (In-depth technical support) and Tier 3 (Expert product and service support) level issues.
– Deep knowledge of Linux and Microsoft Windows operating systems.